Help

Frequently asked questions

Answers to the questions we hear most. Don't see yours? We're always an email away.

How long will it take to get my order?

Orders are processed within 1–3 business days, then shipped via USPS with tracking. You'll get a tracking number by email as soon as it's on its way. See our Shipping & Returns page for full details.

How much is shipping?

Shipping is a flat $8.95, and it's free on orders over $75. We currently ship within the United States only. Near Danville, VA? Choose Local pickup at checkout and skip shipping altogether.

What is your return policy?

Eligible items can be returned for store credit or exchange within 14 days of delivery, unworn and with tags attached. Some items are final sale — see Shipping & Returns for the full list and how to start a return.

Do you offer refunds?

Returns are for store credit or exchange only — we don't issue cash refunds. The good news: store credit never expires. If your order arrives damaged or incorrect, contact us within 48 hours and we'll make it right.

How do I know what size to order?

Each product page lists fit and fabric notes, and our Size Guide has measurements for tops, dresses, bottoms, and denim plus a how-to-measure guide. Still unsure? Email us and we'll help you find your fit.

What payment methods do you accept?

We accept all major credit and debit cards through our secure checkout, powered by Square. Your payment details are encrypted and never stored on our servers.

Is checkout secure?

Yes. Our entire site runs over HTTPS and payments are processed securely by Square — your card information goes straight to the processor and never touches our systems.

Do I need an account to order?

Not at all. You can check out as a guest with just your email and shipping details. Customer accounts with order history and saved favorites are coming soon.

Do you sell at pop-ups and markets?

We do! You can shop Bloom & Grace in person at pop-ups, markets, and events. Follow us on social for dates and locations — our inventory is shared, so what you see online is what's on the rack.

How can I reach you?

We'd love to hear from you. Email us anytime at bloomngrace26@gmail.com and one of us (Jensine or Monica) will get back to you.